Your satisfaction is our absolute highest priority. If you have any queries relating to your order, please feel free to email admin@slipsilkpillowcase.com or call us and we will do everything we can to assist you. 

ORDER PROCESSING

All orders ship within 24 hours (excludes weekends and public holidays).

Tracking info will be sent to your designated email address when your orders ships.

SHIPPING - AUSTRALIA

All orders within Australia are shipped via express post - delivery within 1-2 business days nation-wide.

*AUSTRALIAN ORDERS OVER $100 SHIP FOR FREE.  

SHIPPING - NEW ZEALAND

All orders to New Zealand are shipped via Australia Post EMS International - delivery within 2-4 business days nation-wide.

Duty, customs tariffs and local sales taxes are set by the destination country. Payment of any applicable duties and taxes is required before your order will be released from customs and recipients are liable for all import duties, customs and local sales taxes levied by the destination country.

CUSTOMISATION

Please allow up to 10-12 additional business days after placing your order for custom embroidery and hot stamping to be to be completed. Please note, this turnaround can be affected by public holidays and slight delays can be experienced dependant on the time of year. 

**Please note, custom orders can be ordered up until midnight Monday 2nd December 2019. Customisation will then return in the new year.